PLEASE READ CAREFULLY BEFORE USING THIS SITE.  All users of this site must agree that access to and use of this site are subject to the following terms and conditions and other applicable law.  If you do not agree to these terms and conditions, do not use this site.

http://www.bonddiamonds.com/  30 Day Internet RETURN POLICY
Your satisfaction is our first concern so if for any reason you’re not satisfied with your internet purchase you can return any unused item without custom engraving or sizing in it’s original new condition within 30 days from the date of shipment for a refund or exchange.  Unfortunately we cannot except returns on special order items, which include rings sized smaller than 6 and larger than a size 7. The return policy for items selected from our Design Your Own Engagement Ring section (Bridal Ring Builder) is slightly different, go to this section and click on the return policy tab.  Please note that the above return policy applies to Internet purchases only.  Please note that if there is any damage to your purchase you must notify us by E-mailing bonddiamonds@aol.com within 24 hours after receipt of the merchandise.


Return Instructions
When we receive your return and it is accepted, your refund or new item will be processed in a matter of days.  Upon receiving your return, the item will be reviewed by our Quality Control department.  Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return.  Returns without a receipt or items that are improperly packaged or uninsured will be refused for receipt.  Be sure to include all packaging and collateral material, including diamond certificates.  A $250 fee will be charged if the diamond certificate is not returned.

Ship your return item via the US Postal Service Registered Mail, insured for the total value of your purchase.  Be sure to request a return receipt for confirmation that your shipment has reached us.

Mail your return to:

Bond & Company
Internet Department / Attention Marsha
2241 66th Street North
St. Petersburg, Florida  33710

Please note that all prices listed are in US dollars.  We accept payment with American Express, Visa, Mastercard, Discover, and Diners.  We reserve the right to require a wire transfer of funds on any purchase over $5,000.00 or any purchase that requires shipment to an address other than the billing address of the credit card.  We ship only to addresses within the United States.  All credit  card purchases are subject to approval. 

Please note that we do not accept trade ins on any direct or indirect internet purchases.

Most items ship within 3 business days. Rings smaller than a size 6 and larger than a size 7 are considered special orders and usually ship within 7 to 14 business days. All items, except Design Your Own Engagement Ring (Bridal Ring Builder) engagement rings are shipped Express Mail. There is no shipping charge for purchases of $200 or more, all others incur a charge of $20.

Engagement rings in the Design Your Own Engagement Ring (Bridal Ring Builder) section are usually shipped within 10 business days (18 business days for 18K and Platinum). These items are shipped via Federal Express.

Please note that we only ship to your credit card billing address within the United States. If you wish us to ship to another address we require a wire transfer. Contact customer service and they will assist you with this.

We are only responsible for shipping your purchase, adressed to you, to the address specified by you. Your purchase is considered received by you when delivered to the address specified by you. We have no control over and bear no responsibility regarding who actually accepts the package (your purchase) at the address specified by you.

Bond Diamonds respects the privacy of our customer and those who visit our web site. We know that you may have concerns about privacy while shopping or surfing on the Internet. This privacy policy describes how we use and do not use information provided to us at bonddiamonds.com, and the steps we take to protect it. This Privacy Policy only applies to information collected online.

Information Collection and Use

Bond Diamonds collects information from our web site users. Depending upon the relationship you choose to have with us, we will collect an appropriate level of information about you. We attempt to ask you to share only the information that we need to address and serve your needs. Through our web hosting service, we collect general statistical information to determine how our site is being used. This information includes the number of visitors to our site, time and day of access, length of visits, host, or server provider. We use this information exclusively for internal purposes. For services that require payment, we also collect personally identifiable information which is used for our billing purposes, confirm your order, prevent and detect fraud or abuse, or respond to your requests or inquiries.

Use of “Cookies”

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. During your visit to our site you may be issued a “cookie”. We do not use cookies for any reason other than to provide convenience to our visitors and to improve the online shopping experience.

Sharing of Information with Third Parties

Bond Diamonds does not rent, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes. We do provide your personal information to reputable organizations that help us to fulfill your order. Examples of third parties we may share information with include shipping companies, financing companies, credit card processors. We may share your information with others who help us analyze sales data, maintain our records, and provide other services for Bond Diamonds. In any case, these third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.

Compliance with Law and Fraud Protection

We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for client fraud protection and risk reduction.

Compliance with Law and Fraud Protection

We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for client fraud protection and risk reduction.

Business Transfer

Your personally identifiable information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be transferred as one of the business assets of the Company.

Protection of Information Collected through this Site

We implement a variety of security measures to maintain the safety of your personal information under our control. Some of the protections we use may include firewalls, secure servers, passwords and user names, limiting employee access to data and deletion of personal information when it is no longer being used. However, due to the nature of communication over the Internet and electronic storage systems, we cannot guarantee that information – either during transmission through the Internet, while stored on our systems or otherwise in our care – will be absolutely safe from intrusion or unauthorized access by others. Bond Diamonds does not assume any responsibility for losses or damages you may experience or incur by sending personal information over the Internet.

Children’s Online Policy

We are committed to preserving online privacy for all of its website visitors, including children. We do not knowingly collect information about children or sell products to children under the age of 13. We encourage you to visit the FTC’s website at http://www.ftc.gov/  for tips on protecting children’s privacy online.

Links

Our web site contains links to other sites. Bond Diamonds is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.

Consent to Bond Diamonds Privacy Policy

By using this Web Site, you agree to Bond Diamond’s privacy policy. This is our entire and exclusive privacy policy and it supersedes any earlier version. We may occasionally update this privacy policy. We encourage you to periodically review this privacy policy to stay informed about how we are protecting your information. Your continued use of this Web Site constitutes your consent to this privacy policy and any updates.

If you have any questions or comments about his Privacy Policy, call us at (727) 821-2581 x 322, email us at privacy@bonddiamonds.com or write us at:

BJC
Attention: Consumer Affairs
333 3rd Avenue North Suite 500
St. Petersburg, FL 33701